About Us:

AddMedia NYC is an advertising agency that helps dental offices generate qualified leads, appointments, and sales. We are a vital part of our client's overall growth to acquire new clients, retain clients longer, and grow their internal team.

Over the last 7 months, we have grown from a team of 4 to a team of 20 team members and our client base has increased from 5 to 50+ high-ticket clients. We are a fast-paced organization that prioritizes growth and results.

As a remote company, we enjoy being able to work anywhere in the world while still spending time with our family and friends.

Our website is https://addmedia.nyc

Our Mission:

Our mission is to dramatically separate ourselves as individuals and as an organization to become exceptional world-class performers in everything that we do. We want to advance in our skillset, break traditional standards, experience our dream-life adventures, and close the gap between our desired reality and reality itself. As a result, we aim to leverage our advancements and skills to change the world through the lens of dentistry by enriching the lives of our clients and clients of our clients.

About The Job:

Client Success Managers are the liaisons between the agency and its clients. They are the primary point of contact -- handling all day-to-day client interactions, as well as managing the projects needed to foster client success. They work directly with the sales, fulfillment, and leadership teams to make sure that the clients receive exceptional results and impeccable service.

A Client Success Manager is simultaneously an agency representative, project manager, and coach. As a result, they need strong organizational, time-management, and interpersonal skills. they must be prepared for a fast-paced environment and be comfortable making decisions without direct supervision. they are committed to providing high-quality service above all else.

Responsibilities:

-Build and foster relationships with clients

-Help run daily team meetings on video calls

-Train clients on our services, software, and processes in 1-1 and group-style meetings

-Be the face of the company to answer client questions for support

-Help with daily miscellaneous tasks

-Be available to answer calls to answer questions, provide training and customer support

-Manage the front-end including help with hiring, training, onboarding clients and other employees

-Supervise the performance of our team and clients Send Invoices, and proposals, to clients and prospects

-Provide recommendations and solutions to help exceed expectations and performance goals

About You

- Most important is a positive attitude -- you see client dissatisfaction as an opportunity, not a burden

- Strong interpersonal, verbal, and written communication skills in English. This is a must.

- Self-starter -- you are comfortable working 100% remotely, managing projects and meetings deadlines without direct supervision

- Driven, competitive, and confident with coaching others and setting expectations

- Strong attention-to-detail, time-management, and organizational skills

- At least a basic knowledge of digital advertising fundamentals, with a keen interest in learning more

- Ability to multitask and prioritize under ever-changing needs and schedules

- Proven project management skills with an emphasis on quality control

- Coachable -- you are willing to participate in ongoing training and constantly push yourself to get better and better

- Team player -- you are able to collaborate with a small team, ask for help when needed, and delegate tasks

- Proactive -- you strive to get ahead of a problem, instead of waiting for it to become a full-blown fire